Unable to play/click songs in jukebox

Activity Forums Jukebox Bugs Unable to play/click songs in jukebox

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  • #37954
    Baloo76
    Participant
    2 XP

    Hi – this is my first time accessing the new site, so I feel like maybe I missed something. I can see my playlist and also browse all available songs, but none of them are clickable. I can’t find any way to actually play any songs.

    I am using Chrome.

    Thanks!

    #37956
    Baloo76
    Participant
    2 XP

    UPDATE: It’s working in Firefox. Not Chrome.

    #37957
    Nascfan
    Moderator
    999 XP
    MODERATOR
    SUPPORTER

    Are you clicking the word Jukebox next to Home in the blue at the top or My Playlists? In order to listen to music you need to click the word Jukebox. Give that a few seconds to load and then you can listen to your playlist or anything else in the Jukebox, from Magic Kingdom music to Disneyland Paris to Resorts and beyond. Your listening is not limited to your playlist alone.
    If you are already clicking the word Jukebox and it’s still not working please let us know here and Steve can look into it. I have a feeling that’s the problem though, and if it is, you’re not alone. A lot of first time users don’t realize you have to actually click Jukebox in order to bring yourself to a place where you can listen to the music.

    #37958
    starbee
    Moderator
    852 XP
    MODERATOR
    CONTRIBUTOR
    SUPPORTER

    Yes, as the previous poster said, make sure you are going to the Jukebox by clicking “Jukebox”. DO NOT click “Browse Music Catalog” or “My Playlists” from the drop down menu. Let us know if you’re still having issues. Occasionally the Jukebox page is blank, in which case refresh the page and it should load correctly. It takes a second. I am using in Chrome right now and it’s fine. If you don’t have any favorites, you may also need to click the “Playlists” tab on the left side at the top of the Jukebox page once it loads, select a playlist, then choose a song.

    #37959
    Baloo76
    Participant
    2 XP

    That’s it! Thank you, I feel so :goofy:

    #37960
    Nascfan
    Moderator
    999 XP
    MODERATOR
    SUPPORTER

    That’s it! Thank you, I feel so :goofy:

    Don’t. It’s all good! :up: :)

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