New Mousekeeping changes:

I have never had a issue with Mousekeeping on any of my visits to WDW. Always courteous, rooms are clean, and ready to help in any way.

Mousekeeping during our cash reservations hasn’t been too bad for us (4 trips of varying lengths between Oct. 2015 & Sep. 2016). My parents had an issue at CBR where their room was not clean (dirty towels, washcloths, etc. on the floor) upon arrival, and they actually waited longer than my brother or I. During that same trip, we had a lady from Mousekeeping knock on our door 3 separate times between 8 and 10 am on our departure day, wondering if we were out yet. It was only a minor annoyance, but you’d have thought that after I told her we’d be out by 10:15, she would have waited until at least 10 before coming back after the first time. Other than that trip, we have had great luck.

We’re new DVC members, and during or first DVC trip at Saratoga Springs this past November, we did have a couple of small issues. Maybe I’m incorrect, but I thought that Mousekeeping was supposed to come every day and refill your coffee supplies. That was the first thing, albeit relatively small. I only had coffee in the room one day because I didn’t have anymore stuff to make it. Like I said, that one was pretty small, and I could have just misunderstood how it works with the replenishing of supplies. The second issue bothered me a little more. We stayed 6 nights, and at no point did we even have trash and towel service. Our trash was pretty full by the end of that trip. Now, since then, I’ve learned that there are supposed to be more bags under the one actually lining the trash cans, and that there is also supposed to be a trash room or something where you can actually take out the trash. I definitely understand and am ok with the whole service level as it is spelled out in the DVC contract, etc., but if we’re supposed to be getting service at a certain level, I would prefer to get that level of service. Like others, I don’t want Annual Dues to go up because of extra visits, but I would like to get the visits that my Dues are supposed to cover.

Either way, I was glad when I saw that Disney was looking at revamping Mousekeeping.

RocketEAR99 wrote:

@kellyda3 If you’re staying on points, I think they are supposed to replenish your coffee supplies only when they do Trash & Towel or weekly cleaning visits. When we’re there they don’t even touch the room until after our 3rd night. After your 3rd night you are supposed to get the Trash and Towel which replenishes soaps (and coffee supplies too I think) so they dropped the ball big time there. I think after 7 nights you’re supposed to get a full cleaning. and the cycle continues if you stay longer than that.

Thanks @RocketEAR99! I definitely wasn’t sure on the coffee replenishment, but I did think for 6 nights, I should have gotten Trash & Towel service at least once. The only thing I can think is that we did do a morning pool day in the middle of our stay, so maybe we were in the room when they normally would have come for the Trash & Towel.

@kellyda3 – We’ve gotten 2 different responses from Mousekeeping when our room was “inaccessible” during Trash and Towel day (either we were in the room or left the “Do not disturb” sign on the door). In two cases they left a couple of bags or a laundry basket full of fresh towels and soaps by the door. In the other, they left us a voicemail saying to call them when we were ready for delivery of fresh towels and soaps. So in any case, they dropped the ball for you.