[THOUGHTS] Disney Announces Disney Genie Service, Officially Ending FastPass+
Coming this fall to Walt Disney World Resort and Disneyland Resort, Disney Genie is a complimentary and convenient new digital service designed to create your best Disney day.
Yesterday, Disney announced the end of FastPass+ (which was taken away from us a while ago) and introduced Disney Genie Service.
Built right into the My Disney Experience and Disneyland apps, Disney Genie service will maximize your park time, so you can have more fun. It includes a personalized itinerary feature that will quickly and seamlessly map out an entire day. From specific attractions, foodie experiences and entertainment, to general interests like Disney princesses, villains, Pixar, Star Wars, thrill rides and more – just tell Disney Genie what you want to do and it will do the planning for you.by Avery Maehrer, Manager of Communications, Walt Disney World Resort
There has been a lot of feedback since this announcement, and majority of the knee-jerk reactions have been negative. Below is WDWNT’s Tom Corless with his reaction to Josh D’Amaro’s quote to D23. He makes a really good point.
Think about Rise of the Resistanceas an example. It’s a highly demanded attraction. Guests show up in the morning and they try to get into the virtual queue. We get as many people on there as we can, but inevitably someone is disappointed. Now there’s another option on top of the virtual queue so if Rise of the Resistance is the reason you’re at Disneyland or Disney’s Hollywood Studios, there may be an option for you to purchase Rise of the Resistance. So again: flexibility, optionality, better guest experience overall.Josh D’Amaro
WDW Radio’s Lou Mongello has a different perspective on it.
Nobody is losing anything. FastPass has been gone.Lou Mongello
This is not exactly correct. Yes, FastPass has been gone. However, we did lose something. We lost FastPass+ because of COVID. It was a free service that allowed us to make sure we had three attractions we know we would only have to wait maybe 10 – 20 minutes. Disney decided to keep that option off the table. They also got rid of Magical Express. We lost that. Anyway, take a listen below. I do appreciate his perspective on Disney Genie Service.
What are your thoughts about this? We’d love for you to share them in the comments below.