can’t play music

Activity › Forums › Website Related › Reported Bugs › can’t play music

Viewing 15 posts - 1 through 15 (of 15 total)
View New Replies View Legacy Forums Reply to Thread
  • Author
    Posts
  • December 3, 2019 at 5:47 pm #121262

    mejkjj97
    14 XP

    i am currently unable to play any songs. right now i can get to the site, get to the jukebox and see the songs. it looks like i should be able to play but nothing happens. I do not now if there is something i can try or if my work is blocking the music from behind the scenes. i am able to stream from other site and had no issues here until about a week ago i have tried chrome, firefox and explore

    December 3, 2019 at 9:28 pm #121265

    zoey9797
    5 XP

    having the same issue

    December 4, 2019 at 10:28 am #121290

    steve
    200 XP
    SUPPORTER
    ADMIN

    I’m sorry you are not able to play the music. Let’s try to get it working for you. When you open up the jukebox, are you shown your list of favorites first? If so, when you click on them, nothing happens at all? Can you walk me through what you’re doing when attempting to play the music? Thanks!

    December 4, 2019 at 11:00 am #121293

    mejkjj97
    14 XP

    I click on Jukebox and my favorites appear. I select a song and i can see the heart and the rating etc. I click on the play button nothing happens. I try moving the ‘slide’ and that will not activate to move.
    i have also switched songs and gone to the menu of songs and click on a playlist and same thing happens.

    December 4, 2019 at 11:45 am #121296

    steve
    200 XP
    SUPPORTER
    ADMIN

    If you don’t mind, I would like to reset your password and log into your account. Do I have your permission to do so? When I do this, you will not be able to log into your account until I am finished testing. Also, your password will need to be reset once I’m finished.

    December 5, 2019 at 12:18 pm #121325

    AxJax
    7 XP

    I’m having a similar issue. Since my supporter status ended recently, I can’t access the new Jukebox. When I click “Jukebox” at the top of the regular main page to try to access the regular jukebox, I get taken back to the D-COT home page. When I click Jukebox->My Playlists, I can see my favorites list but cannot play any of them. Any help would be appreciated.

    December 5, 2019 at 12:22 pm #121326

    starbee
    499 XP
    SUPPORTER
    MOD
    AxJax wrote:

    I’m having a similar issue. Since my supporter status ended recently, I can’t access the new Jukebox. When I click “Jukebox” at the top of the regular main page to try to access the regular jukebox, I get taken back to the D-COT home page.

    I’m sorry you’re having issues, this is something Steve can look into for you.

    AxJax wrote:

    When I click Jukebox->My Playlists, I can see my favorites list but cannot play any of them. Any help would be appreciated.

    As for this, that is not a way to play your music. That’s only for viewing and editing your playlist so you are not experiencing a bug on that front.

    December 5, 2019 at 12:47 pm #121331

    steve
    200 XP
    SUPPORTER
    ADMIN
    AxJax wrote:

    I’m having a similar issue. Since my supporter status ended recently, I can’t access the new Jukebox. When I click “Jukebox” at the top of the regular main page to try to access the regular jukebox, I get taken back to the D-COT home page. When I click Jukebox->My Playlists, I can see my favorites list but cannot play any of them. Any help would be appreciated.

    I tested this on a non-supporter account in Firefox and was able to load the playlists and listen without a problem. I want to get this working for you all ASAP. Can someone allow me to reset their password, log in as them, and test out your account? Let me know. Thanks!

    December 5, 2019 at 1:22 pm #121337

    AxJax
    7 XP

    Steve,

    Well this is interesting. I usually use D-COT through Firefox and the Jukebox hasn’t been working lately. I just tested Chrome by logging in to D-COT and I had the same Jukebox problem as I described earlier. But then I went and tried again through Firefox and the Jukebox worked! But it still doesn’t work in Chrome. :D

    After waiting several minutes and trying again in Chrome, the Jukebox is working there too. Maybe you’re working on something under the hood while I’ve been trying all these things :)

    Let me know if you still want to borrow my account to run tests.

    December 5, 2019 at 3:29 pm #121358

    mejkjj97
    14 XP

    yes please feel free to reset..

    December 5, 2019 at 3:30 pm #121359

    mejkjj97
    14 XP

    @steve pelase reset

    December 9, 2019 at 10:50 am #121446

    mejkjj97
    14 XP
    AxJax wrote:

    I’m having a similar issue. Since my supporter status ended recently, I can’t access the new Jukebox. When I click “Jukebox” at the top of the regular main page to try to access the regular jukebox, I get taken back to the D-COT home page. When I click Jukebox->My Playlists, I can see my favorites list but cannot play any of them. Any help would be appreciated.

    I am still not able to play music :(

    December 11, 2019 at 1:08 pm #121585

    steve
    200 XP
    SUPPORTER
    ADMIN
    mejkjj97 wrote:

    I am still not able to play music :(

    I reset your password, logged into your account using Firefox on Windows 10 and it’s playing fine with no issues. Please reset your password (https://www.d-cot.com/wp-login.php?action=lostpassword) and try using a different network (maybe at home?). You said it doesn’t work when you’re at work.

    February 5, 2021 at 3:47 pm #145245

    disneydad1954
    67 XP

    I am having the same issue on my iMac running mac OS Big Sur 11.2. The jukebox and my playlist pull up but will not play when I hit the play button.

    February 6, 2021 at 1:35 pm #145258

    85glht
    22 XP

    Having the same issue with my iPad…. will not play anything 😪

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 15 total)
  • You must be logged in to reply to this topic.

New Report

Close